9sgame Terms & Conditions —
Rules, Rights & Responsibilities
for All Platform Users

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 9sgame ("9sgame," "the Platform," "we," "us," or "our"), governing your access to and use of the 9sgame website, mobile interface, gaming products, and all associated services (collectively, the "Platform").

By registering an account, accessing the Platform, depositing funds, or placing any wager on 9sgame, you unconditionally accept and agree to be bound by these Terms in their entirety, together with the 9sgame Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform. If you do not agree to these Terms, you must immediately cease using 9sgame and close your account.

These Terms were last updated on 1 January 2026 and supersede all prior versions. Continued use of 9sgame following any update to these Terms constitutes acceptance of the revised version.

For the purposes of these Terms, the following definitions apply:

• "Account" means the individual registered user account created by a Player on the 9sgame Platform.
• "Balance" means the total of real money funds and/or bonus funds held in a Player's 9sgame Account at any given time.
• "Bonus Funds" means promotional credits awarded to a Player's Account that are subject to wagering requirements before conversion to withdrawable funds.
• "KYC" means Know Your Customer — the identity and age verification process required by 9sgame before processing withdrawals or in response to regulatory obligations.
• "PKR" means Pakistani Rupee, the base currency of all 9sgame accounts operated by Pakistani players.
• "Wager" or "Bet" means a real-money stake placed on any sporting event, casino game, slot title, or other gaming product available on the 9sgame Platform.
• "Prohibited Activity" means any conduct described under Section 9 of these Terms that is expressly forbidden on the Platform.
• "VIP Programme" means the tiered loyalty rewards scheme operated by 9sgame, the terms of which are supplemental to but governed by these Terms.

To register and use a 9sgame account, you must satisfy all of the following eligibility conditions at all times:

1. You are at least 21 years of age. 9sgame strictly prohibits access by minors. Age verification documents must be provided upon request and are always required before any withdrawal is processed.
2. You are accessing 9sgame as an individual acting on your own behalf, and not on behalf of any third party.
3. You have not previously had a 9sgame Account closed for breach of these Terms.
4. You are not subject to any active self-exclusion or cooling-off period on 9sgame or any affiliated gaming platform.
5. You are not a director, officer, employee, consultant, contractor, or agent of 9sgame or any of its affiliated entities, nor are you a close family member of such a person.

You may register only one Account per person, per household, per device, and per shared IP address. Duplicate account registration is a material breach of these Terms and will result in the immediate suspension of all associated accounts and forfeiture of all balances.

By registering, you warrant that all information provided during registration — including your name, date of birth, mobile number, and payment method details — is accurate, current, and complete. 9sgame reserves the right to request documentary evidence to verify any registration detail at any time.

You are solely responsible for maintaining the confidentiality of your 9sgame login credentials, including your password and any two-factor authentication codes. You must not share your credentials with any other person under any circumstances.

9sgame will never ask you for your password via live chat, SMS, email, or any other channel. Any communication requesting your password should be treated as fraudulent and reported to 9sgame support immediately.

You must notify 9sgame immediately if you become aware of any unauthorised use of your Account or any security breach affecting your login credentials. 9sgame accepts no liability for losses resulting from a Player's failure to keep login credentials secure.

9sgame reserves the right to suspend or lock an Account where automated systems detect unusual login patterns, including access from unrecognised devices or geographic locations significantly different from a Player's established access history. Additional verification will be required to restore access in such cases.

9sgame accepts deposits in Pakistani Rupees (PKR) via the following payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, and Meezan Bank transfer. Minimum and maximum deposit limits apply per method and are displayed at the time of transaction.

All funds deposited to your 9sgame Account must originate from a payment source that is registered in your own name. Depositing funds on behalf of another person, or accepting funds from third parties for the purpose of wagering on 9sgame, is strictly prohibited.

9sgame does not charge deposit processing fees on standard transactions. However, your bank or mobile wallet provider may apply their own charges, which are outside 9sgame's control.

9sgame may impose deposit limits on any account at any time, including in connection with responsible gaming obligations or risk management procedures. Players may also voluntarily set deposit limits from their account settings.

Withdrawals from your 9sgame Account are subject to the following conditions:

1. Your account must have successfully completed KYC identity verification, including submission of a valid CNIC or passport.
2. The withdrawal amount must not exceed your available real-money balance (excluding locked bonus funds that have not met wagering requirements).
3. Withdrawals must be made to a payment method registered in your own name that matches your verified 9sgame account details.
4. Any bonus or promotional credit must have its associated wagering requirement fulfilled in full before the corresponding winnings are eligible for withdrawal.

9sgame targets a processing time of under ten (10) minutes for JazzCash and EasyPaisa withdrawals under normal operating conditions. Bank transfers to HBL, UBL, and Meezan Bank are typically processed within the same business day. These times are targets, not guarantees, and may be affected by payment provider processing times, peak demand periods, or additional security checks.

9sgame reserves the right to request additional verification documentation before processing any withdrawal, particularly for first-time withdrawals, large amounts, or transactions that trigger automated risk monitoring flags.

9sgame may offer bonuses, free bets, cashback, reload promotions, and other promotional offers to players from time to time. All promotions are subject to the following general terms, in addition to any specific terms communicated at the time of the offer:

• Bonuses are available to eligible players only, as determined by 9sgame at its sole discretion. Eligibility criteria are stated for each promotion.
• All bonus funds carry a wagering requirement, which must be completed in full before any associated winnings can be converted to withdrawable real-money funds. The applicable wagering multiplier is stated for each individual promotion.
• 9sgame monitors bonus usage and reserves the right to withhold or void bonuses where it determines that a player has engaged in bonus abuse, low-risk wagering strategies designed to circumvent wagering requirements, or any other activity inconsistent with good faith recreational play.
• Only one bonus may be active on an account at any time, unless 9sgame expressly states otherwise for a specific promotion.
• Bonus offers are not transferable between accounts and have no cash value outside of the wagering system.
• 9sgame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring bonuses already issued and accepted prior to such modification.

VIP programme rewards and loyalty points operate under supplemental terms available within the VIP section of the 9sgame Platform. These supplemental terms are incorporated by reference into these Terms.

All bets and wagers placed on 9sgame are final once accepted by the Platform. Players are responsible for confirming bet details — including stake, odds, and selection — before submission. 9sgame does not accept requests to void or amend accepted bets on the basis of player error.

In the event of a technical fault, network disruption, or force majeure event that materially affects the outcome or recording of a wager, 9sgame reserves the right to void the affected bets and return stakes to players' accounts. 9sgame's determination in such matters is final.

Cricket betting markets — including PSL, Pakistan internationals, and international T20 fixtures — are governed by sport-specific rules published within the sports betting section of the Platform. These rules address match abandonment, Duckworth-Lewis results, over-reduction scenarios, and other cricket-specific situations.

All casino games on 9sgame use certified random number generators (RNG) that have been independently audited for fairness. Return-to-player (RTP) percentages are published for all slot titles. Live dealer game outcomes are determined by the physical game in progress and recorded by camera — RNG does not apply to live dealer products.

The following activities are strictly prohibited on the 9sgame Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to law enforcement authorities:

• Registering more than one account, or operating an account under false identity or age information.
• Using the Platform for money laundering, terrorist financing, or any other financial crime.
• Using automated betting software, bots, scripts, or any technological tools to gain an unfair advantage over other players or over the Platform.
• Colluding with other players in poker, live casino, or any other multi-player game format available on 9sgame.
• Exploiting software bugs, errors, or vulnerabilities — including pricing errors in sports betting odds — to generate winnings. Suspected exploitation must be reported to 9sgame support immediately.
• Engaging in systematic bonus abuse, including but not limited to matched betting strategies, arbitrage activities, or the use of multiple accounts to claim promotions repeatedly.
• Conducting chargebacks, payment reversals, or disputes against legitimate deposits on 9sgame.
• Accessing the Platform from a jurisdiction where online gambling is explicitly and unambiguously prohibited by local law, where 9sgame has restricted access.

9sgame is committed to promoting responsible gaming and takes its duty of care toward players seriously. The following responsible gaming tools are available to all account holders and accessible directly from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit increases require a 24-hour cooling-off period before taking effect. Limit reductions take effect immediately.
• Loss Limits: Set a maximum amount you are prepared to lose within a defined time period. Once reached, 9sgame will prevent further play until the period resets.
• Session Time Reminders: Set notifications to alert you when you have been playing for a specified duration within a single session.
• Self-Exclusion: Request a temporary cooling-off period (24 hours, 7 days, 30 days, 6 months) or a permanent self-exclusion from 9sgame. Self-exclusion requests take effect immediately and cannot be reversed before the exclusion period expires.

Players who have activated self-exclusion must not attempt to re-register on 9sgame during their exclusion period. Any account found to have been registered in breach of a self-exclusion will be closed immediately and any winnings forfeited.

If you feel that your gambling may be causing harm to yourself or others, 9sgame encourages you to make use of the responsible gaming tools above, contact our 24/7 live chat support for assistance, or seek help from an independent support organisation. Full details are available on the Responsible Gaming page.

All content, software, trademarks, service marks, trade names, logos, graphics, audio-visual content, and data on the 9sgame Platform (collectively, "Content") are the exclusive intellectual property of 9sgame or its licensed content providers and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming and wagering purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, modify, distribute, or publicly display any Content without the express prior written consent of 9sgame.
• Use any Content for any commercial purpose or in any manner not expressly permitted by these Terms.
• Reverse-engineer, decompile, disassemble, or attempt to derive source code from any software forming part of the Platform.
• Frame or mirror any portion of the Platform on any other website or service without 9sgame's written authorisation.

Any unauthorised use of the 9sgame name, logo, or brand assets — including the "9sgame" trademark — will constitute infringement of 9sgame's intellectual property rights and may result in legal action.

To the maximum extent permitted by applicable law, 9sgame and its directors, officers, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform, including but not limited to:

• Loss of profits, wagers, or anticipated winnings due to Platform unavailability, technical faults, or third-party network failures.
• Losses resulting from unauthorised access to your Account due to your failure to maintain the security of your login credentials.
• Losses arising from your reliance on information, odds, or data published on the Platform that contains errors or is subject to subsequent correction.
• Losses attributable to delays in withdrawal processing caused by third-party payment providers, including JazzCash, EasyPaisa, and banking partners.

Nothing in these Terms limits 9sgame's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

9sgame's total aggregate liability to any individual Player in connection with any claim arising under or in relation to these Terms shall not exceed the total net deposits made by that Player to their 9sgame Account in the thirty (30) days immediately preceding the event giving rise to the claim.

9sgame reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice where:

• A Player has breached any provision of these Terms or any supplemental policy.
• 9sgame has reasonable grounds to suspect fraudulent activity, money laundering, or any other criminal conduct connected to an Account.
• A Player has provided false, inaccurate, or misleading registration or KYC information.
• A Player's continued use of the Platform poses a risk to other players, the integrity of the Platform, or 9sgame's legal or regulatory obligations.
• A regulatory authority, court order, or law enforcement agency requires 9sgame to take such action.

Where an Account is suspended pending investigation, any funds in the Account will be held until the investigation is concluded. If the investigation confirms a breach of these Terms, 9sgame reserves the right to forfeit some or all Account balances. If no breach is established, 9sgame will endeavour to restore Account access or return available funds promptly.

Players may close their own Account voluntarily at any time by contacting 9sgame's live chat support. Upon voluntary closure, any remaining real-money balance (excluding unmet bonus funds) will be returned to the Player's verified payment method.

9sgame reserves the right to amend these Terms at any time. Where amendments are material, 9sgame will provide reasonable advance notice via the Platform, email notification to registered account holders, or both. Minor amendments — including corrections of typographical errors, clarifications, or updates to reflect new game categories — may be made without prior notice.

The current version of these Terms is always accessible at 9sgame.app/terms-conditions and is identified by the "Last Updated" date at the top of this document. Continued use of the 9sgame Platform following the publication of any amendment constitutes your acceptance of the revised Terms.

If you do not accept an amendment to these Terms, you must cease using the Platform and close your Account before the amendment takes effect. Requests for Account closure and fund withdrawal prior to a Terms amendment taking effect will be processed under the Terms as they existed immediately before the amendment.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which 9sgame holds its international gaming licence, without regard to conflict of law principles.

In the event of a dispute between you and 9sgame arising from or in connection with these Terms, the parties shall first attempt to resolve the matter through good-faith negotiation. Players wishing to raise a formal dispute should contact 9sgame's support team with a full written description of the issue.

9sgame will acknowledge formal dispute submissions within five (5) business days and aim to resolve disputes within thirty (30) business days. Where a dispute cannot be resolved through the internal process, players may refer the matter to the relevant independent dispute resolution body specified in 9sgame's licence conditions.

For all queries relating to these Terms and Conditions, account issues, payment support, or responsible gaming assistance, you may contact 9sgame through the following channels:

• Live Chat: Available 24/7 directly on the 9sgame Platform — the fastest method for all account and payment queries.
• Email Support: [email protected] — responses are typically delivered within 2–4 hours.

9sgame does not provide support via telephone. All official communications from 9sgame will originate from the @9sgame.app email domain. Communications claiming to be from 9sgame that originate from any other domain should be treated as fraudulent.

Correspondence relating to legal notices, regulatory matters, or formal dispute submissions should be directed to the email address above with the subject line "Legal Notice — [Brief Description]."